AgileNab is an All-In-One solution for Regional Airports based on a flexible architecture and configuration tools bringing the best of breed in terms of innovation in non aeronautical business management.

Aeronautical revenues paid by carriers and passengers on average sum up to around 50% of total airport revenues.

Non-aeronautical revenues from sources such as retail, car parking, real estate, advertising and ancillary services are still far from the rates expected for so-called “aggressive airports”. Unless of a significant growth in passenger traffic, to increase airport revenues must necessarily be fostered by services linked directly or indirectly to the management of passengers.

As the airlines now have total control of relationships with the passenger, airports have a need to conceive new strategies to engage their customers in their end-to-end travel offering them unique services that meet the expectations of all user profiles.

Most of airline passengers expect, much more than other transportation modes, to live a “fully integrated experience” taking due account of their needs and preferences ensuring at the same time  relax and care during all airport flow.

Software Design believes that to transform the business model of the airport, it is necessary to meet these expectations through a customer-centric vision and innovative tools to offer a dynamic, adaptive, proactive and “one-stop-shop” approach to provide to passengers all they need when they need it.

The approach to the new airport model called “Customer Oriented Airport” is based on the synergy of two essential elements that can transform the passengers in airport profiled customers:

• Improvement of Passenger Experience
• Growth of non-aviation business processes through “non-invasive” loyalty programs.

Access to digital technologies to achieve such objectives can be too hard for many airport. Software Design idea is based on the provisioning of an All In One solution for all non aeronautical business.

These solutions, working in unison, allow to create new operational processes: a passenger who purchases goods in airport stores can show the virtual Fidelity Card and obtain loyalty points. The credits acquired can then be used to book a FastTrack coupon that allows to access to FastTrack simply by bringing the smartphone to the tablet of the gate. All data managed by field systems and loyalty programs are stored and aggregated in a CRM (Customer Relationships Management) platform, dedicated to the management of relationships with customers, to create profiled contacts. These profiles can be used to appropriately manage marketing activities.

The objective of the Agile Nab is to be really simple and quick to use letting open the doors for future evolutions

The proposal structure is based on:

• Core Platform which represents the basic initial provisioning to manage non aeronauticalbusiness (FlyCommerce, AirportFidelity, Proximity Marketing, Proactive Mobile Assistant, Parking Discount Engine, FastTrack & VipLounge)
• Add On modules which can enrich business management in future stages through advanced functionalities (CRM platform connectors, Proactive CRM, ShopView)

REVENUES OPTIMIZATION

Each airport has as its main mission the increase of aeronautical and non aeronautical revenues. Passengers have to create a new relationship with air transportation transforming the business model of the airport. It is necessary to meet emerging expectations through a customer-centric vision and innovative tools to offer a dynamic, adaptive, proactive and  “one-stop-shop” approach to provide to passengers all they need when they need, safely and healthy. A virtuous cycle between airport efficiency and non aeronautical business will build up a new vision of the air transportation industry where passenger can find a really relaxed experience.

EASY ACCESS TO TECHNOLOGICAL INNOVATION

A key factor that has certainly slowed down the achievement of high standards of operational efficiency is to be found in the difficulty of exploiting the power of the technological innovation. Leveraging on  tools enabling orchestration and collaboration would bring airports organization in a new era for efficiency, security and quality. This is due both to the lack of suitable light solutions on the market and to the difficulty of acquiring and managing sophisticated instruments.

COVID-19 – A NEW NORMAL TO BE ACHIEVED

COVID-19 has disrupted the transport industry and will change the way we live and travel, there will be a “New Normal” that we will have to face. Transport will no longer be the same, it will be necessary to react to future national regulations and ensure safe travel in a less comfortable scenario that can lead to a reduction in airport capacity: more space required for each passenger in the terminal and on the plane, longer checks and intensification of cleaning and sanitation procedures. It is a never-before-seen challenge for all air transport stakeholders.

High Tech All In One

Software Design has always been committed to providing innovative solutions to regional airports characterized by ease of use and low impact. Now, more than ever, we feel the need to take a further step to address the challenges that Regional Airports must face by designing light approaches to complex issues in the field of technological innovation.

Pre-COVID-19, air travel was more popular than ever, with air traffic volumes set to double over the next 20 years. AgileNab will aid with the industry’s recovery by providing a mobile, cost-effective solution for the current challenges and future growing demand. It can help you maintain profitability and on-time performance, and future-proof your business.

Benefits expected from the exploitation the power of AgileNab are:

• Customers more satisfied as they are cared with personalized service from arrival to departure
• Ability to make more profitable the “dwell time” providing passenger with mobile personalized information on “crossing time”
• Increased sales through up selling and cross selling functions
• Better exploitation of car parking services, a major source of revenues for non-aeronautical airport operators

Pay per use approach

Low Cost solution strongly aimed at managing shaky traffic by using a price per passenger :

• Higher is the airport business, better is the position to pay a little bit more
• Traffic disruptions or floating along the seasons can be absorbed with a dynamic price
• Traffic data automatically caught from the system database

Target Market

AgileNab formula has been conceived to reach  the Regional Airports market bringing to them sophisticated technologies hiding complexity :

Agile Nab = Low cost +  easy ownership + high tech + mobility + passenger satisfaction + revenue increase

Target Market is composed of European Regional Airports