VIDEO CONCIERGE

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NON AERONAUTICAL
BUSINESS

VIDEO CONCIERGE

OVERVIEW

The system has the primary purpose to allow access to the Customer Care functions through Infopoint stations to allow the Customer Care to operate in the back office, optimizing its efficiency.
Centralization does not in any way alter the quality of the service by allowing operators to manage the interaction with passengers with ease and simplicity.
The Video Concierge service allows the passenger to video and voice communicate with the Customer Care operators.
Each request incoming to the staff displays the Infopoint from which it arrives.
The system manages a sort of rotation, even if very elementary, in the dispatching of calls in order to avoid concentrating the workload on some stations.
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